All tools

Your home screen: today's jobs, money and what needs you.

Dispatch board, appointment calendar and the tech time clock. Turn off if you run these in Tekmetric, Shopmonkey or Shop-Ware.

Dispatch board, appointment calendar and the tech time clock. Turn off if you run these in Tekmetric, Shopmonkey or Shop-Ware.

Photo DVIs, estimates, the digital glovebox and service records.

A per-advisor "what needs me now" list: estimates aging unapproved, jobs stuck in a stage, approved work not dispatched, parts in but tech not told.

The mid-job change-order gate: when a tech finds extra work after the estimate is approved, the customer re-authorizes the added work with a one-tap, logged approval, so the bill never exceeds the estimate without written consent.

Keep a standby list of customers who want an earlier slot, and fill a cancellation in one tap instead of leaving a bay idle.

Your own labor times for common jobs, used in estimates.

The shop keeps running through a WiFi or internet outage: the field app loads from cache and every change queues on the device and auto-syncs when the connection returns.

Every customer and vehicle, with their service history.

Every customer text conversation in one place: read and reply to inbound texts from inside Gravy, with quick-reply templates. Replaces a separate texting tool like Podium or Weave. Needs texting: the Texting module or your own Twilio account.

Answers your phone with a virtual assistant that speaks, using your live shop data, takes callback/booking requests, and can transfer to you. Point your Twilio number's voice webhook at /voice to switch it on.

Automatically resurfaces declined and due work at the right moment, with the original photo and price and one-tap re-approve.

Finds customers overdue versus their own visit pattern and re-engages them automatically, with simple channel attribution.

Segmented email with unsubscribe compliance.

Checks any VIN or make/model/year against NHTSA open safety recalls, free, at write-up. Surfaces do-not-drive / park-outside flags so a real safety item is never missed. Manufacturer TSBs need a paid feed (out of scope).

Scans your whole customer base against free NHTSA open recalls and builds a call/text/email worklist, so no customer with an open safety recall slips through. Recalls are repaired free at the dealer; this is a trust and goodwill play (and a reason to come in), not a paid service. Do-not-drive recalls sort to the top.

Prepaid recurring maintenance plans.

Commercial customers with many vehicles under one account.

Invoice ledger, online card payments, end-of-day reconciliation and QuickBooks export. Turn off if you invoice elsewhere.

End-of-day reconciliation: what was invoiced, what was collected, and estimated gross profit. Printable.

Accounts-receivable aging, true net per repair order after card fees, and what is collected vs still owed. The "busy but broke" fix.

A 13-week forward cash runway from your open work, invoices and bookings against your recurring costs, so a tight week shows up weeks early.

Compares each tech's flat-rate pay to hours clocked and flags minimum-wage / overtime true-ups before payroll runs.

Track core charges before they expire, chase missing vendor credits, and flag parts sold under your matrix. Recovers profit that quietly leaks.

Stock levels, reorder points and low-stock alerts. Turn off if you track stock elsewhere.

For combo tire/repair shops: an off-season tire storage "hotel" tracked by bin with a seasonal-swap reminder, road-hazard warranties you can issue and look up by phone or vehicle, and a DOT-date tire-age check. Live fitment and TPMS-relearn data needs a licensed tire feed and is out of scope for v1.

A worklist of every core, wrong part and defective warranty part that has to go back to a supplier, sorted by the return window that closes first. Stops missed returns from quietly eating parts profit.

Build denial-proof VSC and vendor warranty-labor claim packets from a repair order, track them through an SLA pipeline, and draft the justification and appeals.

What Gravy did for you, counted from your own records.

Your results report: cars, approved work and revenue.

How your shop compares to published industry benchmarks, from your own invoiced work.

A once-a-morning email (and optional text) with your shop at a glance: cars in today, what needs attention, money to collect and declined work. Owner opt-in.

Tracks comeback rate by tech and job type, and flags likely warranty returns. Nobody else measures this.

Scans approved repair orders for margin quietly given away: labor billed under your posted rate and parts sold under your matrix, tied to the advisor or tech responsible, with an AI weekly read.

Your own book time: how long jobs really take here, who is fast or slow by job type, and a rust/seized upcharge flag when a category starts running long. Built from your time clock, not a national guide.

Tags how each customer found you and, against your monthly spend per channel, shows real revenue, cost per new customer and ROI so you cut what loses and scale what pays.

A timed diagnostic worksheet that bills the diag time onto the RO instead of eating it, and quietly builds a searchable library of the shop's OWN confirmed repairs so a newer tech can look up what you actually fixed last time.

Edit your website with the Site Assistant.

Ask your shop anything in plain English (“how did we do this month?”, “which tech is most profitable?”) and get an answer from your live numbers. No other platform has this.

The AI briefing that reads your live job board.

Describe a job in plain English and Gravy drafts a full itemized estimate: labor operations with realistic book hours, plus the parts needed, priced from your labor rate and parts matrix. Edit and turn into a repair order in seconds.

Turns tech notes into clear, customer-ready recommendations and suggests likely causes from a symptom or code. Fights the "poor communication" churn.

A timed diagnostic worksheet that bills the diag time onto the RO instead of eating it, and quietly builds a searchable library of the shop's OWN confirmed repairs so a newer tech can look up what you actually fixed last time.

A mostly-automatic local blog: Gravy drips a fresh, useful article for you to review and publish (or auto-publish), you can write your own, and it sources a cover image or lets you upload one. Helps customers find you in Google and AI search.

A dedicated, unique page for each service you offer (brakes, oil, diagnostics and more) naming the towns you serve, with search + AI-answer schema. One strong page per service, never thin doorway pages, drip-written for you to review and publish.

High-voltage isolation / lockout-tagout sign-offs, per-tech HV certification tracking, and battery state-of-health capture with a shareable customer battery-health report.

Turns each driver-assist calibration into an insurance-defensible record tied to the RO, prints it, and reconciles sublet calibration POs so you never eat a bill you should have charged for.

Diesel and heavy-duty units tracked by engine hours: automatic PM-due flags, driver inspection (DVIR) capture that becomes a repair order, signed 49 CFR 396 annual inspections, and one monthly bill per fleet.

Answers "is this a fair price?" from the shop's own approved history: a Low / typical / High band per service for advisors, and a quiet "in line with our usual price" note on the customer inspection. Your numbers, never an outside guide.

Explains the "pay just to look at it" diagnostic fee on the customer inspection page. Optional: credit the fee on the invoice when the customer approves the repair (off until you turn it on).

Attach a new-part photo beside the before shot on each repair line, and track when a customer wants their old parts back. Shows the customer the job was really done.

Define hazmat / waste and tire disposal fees, keep them consistent, and scan approved repair orders for ones missing an expected fee. Includes California BAR itemization warnings.

For classic and restoration shops whose jobs run months: milestone draws against a deposit, a photo build log the customer can follow on a private link, parts-on-order with ETAs, and time & materials accrual.

Your setup checklist: business basics, brand, connections.

Add your team and set each person's role.

Bring in customers and past visits from your old system.

Download everything as CSV files, any time. No lock-in.

A running record of approvals, payments, settings changes, imports and parts received.

Modules, your menu, hours, connections and keys.